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Customer Comments
Here are some comments from our customers worldwide, feel free to contact them. Making your voice heard by posting your comments on your blog, your favorite forums and message boards if you had pleasant experience with our service.

From Belgium: Hi, just to let U know the HRM has already arrived! Top! Very good service and a great price! Now I'll gonna enjoy it during running! Thanx for fast handling! I'll recommand the website to all my friends! A satisfied customer from Belgium! joeri.saenen@gmail.com

From New Zealand: The packages arrived this afternoon NZ customs has had them since 5 January. We are, needless to say, extremely impressed with the service you have provided. Despite ordering from the internet on many occasions, there is always an element of concern when dealing with someone for the first time. Your prompt response to the few questions we had quickly allayed any doubts we might have had. Rest assured, we will be extremely quick in recommending you to our friends. And do feel free to have people email us if they want a referral but not too many . Very best regards, Louise and Philip, PhilipShambrook@xtra.co.nz

From New Zealand: Just a quick note to say that my Polar s520 HRM arrived this morning in the mail, packaged thoroughly and in perfect condition. I initially had some concern over the shipping as I placed my order during the busy Christmas mailing time period, but it still arrived in 6 days! Thank you for your excellent service, I look forward to dealing with you in the future, and will fully recommend your store to my friends. Thanks, Lee, kid.leethal@orcon.net.nz

From Switzerland: Hello, The order is arrived with no problem and very fast. American shopping is an example for European. Thank's for all and bye. Eddie. (family.delahaut@freesurf.ch)

From UK: Thanks, very much for your fantastic service!!! Yes, don't worry I will recommend you to all my running friends!!! Thanks again, the bodylink watch is fantastic, just what a runner needs!! agarnier@onetel.net

From UK: Just a note to inform you of the safe delivery of my HRM. What can I say! Unbelievable equipment at unbelievable prices with unbelievable service. Many, many, many (etc) thanks for the speed of your service. You would be lucky to get a parcel delivered in the UK in less that 10 days normally. You will certainly get my recommendation around my sporting colleagues. peter_k_knowles@hotmail.com

From UK: A quick note to say a thousand thankyou's!!! Just received my Timex GPS only SIX days from order (and that included a weekend!). The biggest delay was of course the UK customs! Even paying the f*&king VAT and handling fee in the UK I have save over 90 Pounds. Excellent speedy service - will recommend to all... Regards Alan, England, alan@opaddesign.com


Another One from UK: Just wanted to say a big, big thank-you for the Timex Bodylink System arrived on Monday and I haven't taken the watch off my wrist since! I will definately recommend you to anyone from our running/triathlon club that are looking at purchasing a Heart Rate Monitor. Total costs were as follows for any other UK customers thinking of purchasing this model; 1 Timex Bodylink 59551 Unit with New Design GPS - 130.63 Shipping - 28.50 UK Customs VAT - 23.77 Clearance Fee - 13.50 Total costs - 196.40 Typical UK costs - 275.00 (probably with the older GPS unit as well!) Saving 78.60 - WOW! Once again many thanks. alex@netui.net


From Netherlands , Just a few lines to let you know that the order with number 1079 arrived. Everything is fine and working, just had my first training on my bike today. All sensors are working perfectly. It took a while for the shipment to pass customs and the watch was already activated when I opened the box. Now I have to invest some time in learning all the functions, but it's fun to do. Thanks, Danny , danny-katie.de.waal@zonnet.nl

I guess you want to know the price of the package over here. The lowest price I could find for the S720i was 285,- euro, that's without the Ir-interface and the cadans sensor. And most stores didn't get under the 300,- euro. Some of them sell it for the catalog price (380,- euro). The interface cost about 40,- euro and the cadans sensor about the same. So even with the money I had to pay customs (60,- euro) your deal is cheaper for me. Danny.


From Greece: I have purchased a Polar M 61 heart reat monitor. The service is excellent. I strongly recommend this store. palaiologosgr@yahoo.com

From Australia, 5/29/2005, Just a note to say thanks for the Suunto T6. It's fantastic, and your business should be congratulated. A turn around time of 5 days from USA to have the watch in my hands was fantastic. Fantastic prices too, half the price to what I could purchase it from here. Awesome service. Thanks, Jeff, basarmy@bigpond.net.au

From New Zealand: Hi there, i would like to thank you guys in the excellent service you prodived to me in New Zealand. One of the very few online stores i know will provide an quality service. Thanks Andy, ajvause@vodafone.net.nz, 6/23/05

From Sweden I had order nr.xxxxx and the packedge made it to rotchester in time... I live in sweden and my parents are going to bring it home to me! and it came to them 2 hourse before they were leving to sweden! so thanks again... Best Regards Erik, eckaswe@hotmail.com

From Australia, 5/31/2005, Thank you for being so prompt with sending the heart rate monitor I ordered it on the Tuesday and received it 6 days later in Australia I will certainly recomend you to others. boltecoach@fusemail.com

From AUSTRALIA: I recently saw an ad for Heart Rate Monitors on the Cool Running website here in Australia. When I heard they were is the US I was a bit skeptical. However, I received the package within days & was even able to track it via the internet. The HRM was delivered in excellent condition and what an absolute bargain it was! i save heaps of money & its a fantastic & quality product. I use it everytime i go to the gym now. Thanks guys. I will recommend you to all my friends. bfong80@ecluboz.com

From South Africa: I just want to thank you for great service (and good prices). I was a little sceptical at first, but I am glad I perservered - it was worth it. Thanks, dwalsh@emss.co.za

From France: Thanks for your email. You are professionnal. It's not very common in internet companies sector. I will give your website adress to everybody who wants a good HRM at the best price. Good business & continuation, Michael, michael.franchitti@libertysurf.fr

From Canada: YIPPEE! I received my watch yesterday. I wanted to compliment your company on the quick responses to my inquiries via email, a job well done. The watch was in Canada customs from Feb. 5th until Feb. 16th, not surprising. Thanks also for the key chain that was included in the package. The GPS works and I will try out the heart monitor today. I would definitely order on-line from your company again. claire.alford@mts.ca

From Taiwan: I already received the shipment this afternoon. Thank you. This is my most pleasant experience of the on-line shopping. Hope I will find more products I like in your catalog and place orders to you soon. Best regards, Tim , timixer@yahoo.com, 6/20/05


Delivery today, tnx again. Dean n2tnn@patmedia.net

Hi The Polar M61 heart rate monitor arrived this morning, what a fast delivery!! Thanks Phillip Wellington New Zealand, prjacques@paradise.net.nz

From New Zealand, I read some of the notes on your site earlier today from people that were happy with the service, and I am no different. Thank you very much for the way in which you have dealt with this order. Im glad to finally find someone with an idea about customer service. I am more than happy to direct anyone I know your way. Damian, MPhEd, BPhEd, BSc, PG Dip Sports Med, GEDA Consulting Ltd, cpgym@xtra.co.nz

From New Zealand: Hi, Sorry I have been meaning to email you for a while but have been really busy. I just wanted to let you know how impressed I was at the serviced received when I purchased the heart rate monitor. I purchased it as a present and found your link on www.triathlon.com . I was a bit late in ordering so didnt expect it to arrive in time for his birthday but it came in record time! I was so impressed V I have told so many people!! Thank you again for your assistance. Kind regards, Gillian, Gill@qualmark.co.nz

From New Zealand, I have recieved my 720i and am loving it. It is a great training tool for both the Mountain Bike and road bike as well as running. I have passed the news on to others but they may be slow on the uptake. In you email you mentioned something about free accessories. I was wondering what accessories this was referring to, if this is still on the cards, and if so how do I get hold of them? Regards Jonno
I received the HRM last week. I absolutely love it. Do you stock the Polar S150? Regards, -Jon , jon_crowell@hotmail.com

I purchased a M61 back in March... Just really starting to understand and use all the features, excellent motivational tool. I set my OWNZONE, turn on the alarm and push... . What a great product! I love it. dennis.navarro@hp.com


Thanks again for the monitor......I received it today and love it... Ted, keegster203@yahoo.com

From Korea, Hi, I'm Polar s720i buyer. Do you remember order number '1147'? I receved it from yesterday evening in safely. Very Thank's. Regards, Sung joon. i_caving@nate.com

From Taiwan: ....ѫeNwgF,]̪覬iF@yǷ窯,ݭnNZhB z,ҥH~{b^Hi. ߫߿ⰦD`,bηF,@Ӥ,@k,nODAo ,ڻwN|bRF@Gpolar cs200cad,ӴN|VAR. lyk@mail.mingdao.edu.tw, 5/2006

received it today...thanks! Clark, Clark@digitalvideoarts.com

From United Kingdom, I have created a new order and paid thank you, willem van der merwe, wivandermerwe@hotmail.com


From New Zealand, Subject: Reply To Your Ad at the SportzHUB Trading Post , Hi Just a note to say thank you for excellent service. My wife bought the 720i at the end of July for me from your team and it has been superb. Unfortunately, we deleted the email letting us know that it had been sent so I'm replying this way. Thanks again Blair King blair.king@clear.net.nz


From Wisconsin, I received the device today. Thanks! I already made the first run and hrm works and feels great! mtvkarna@sbcglobal.net


From France: Thanks a lot, I've received today my Polar, and it's wonderful ! Thanks again ! Yann, Acaro59@aol.com


From Mexico, Hello, writing to tell you that I have now received the package. Thank you for all the attention given throughout the whole process. It seems the package was delayed by customs as you said. Pleasure doing bussiness with you. Miguel, mee_gee@hotmail.com

Gracias Amigo me Polar M91 ti llego ayer a Santa Catarina, Nuevo Leon, Mexico Saludos y gracias de nuevo. Rolando, rvanegas@hidrobombas.com.mx

From CA: Your HRM's are exactly as described... Brand New with full manufacturer's warranty! We couldn't be happier with your prices as well as your prompt, friendly, and complete service (i.e. insurance on goods shipped) which is above and beyond what one would find dealing with online businesses. Thank you... and as it is my belief that the best compliment I can give is referring business to you... I will do just that. Thank you again. Kim, eldoradohillsca@yahoo.com

From AZ: Just rec'd the goods today...YOU ARE THE BEST SELLER THAT I HAVE DEALT WITH ON EBAY!!! You have be more that fair and accomodating. Feel free to use my email as a testimonial or reference. I hope to buy from you again. holladay@aznex.net, 7/18/05

From Italy: Grazie! the HR monitor was deliverd today in the mornig...in time for the venice marathon! Thanks a lot for your timeliness !!! Davide, dferrari@siderferrari.it, 10/20/05

From Cyprus: Just got my order.Thanks for your excellent service. Alexander, alexvg@cytanet.com.cy , 10/18/05

From Sweden:It has arrived and I have given it a good testing during an intensive spining round. It works great! Absolutely 100% ok doing business with you. Thanxs, Tim, boxfresh@spray.se, 10/20/05


From California, Post office mistake, package received. Thanks for the assistance. You have my recommendation. John, john_mcquirk@yahoo.com


From Maryland: Thanks very much, folks. I received my Polar M91ti on Friday and it's terrific. Thanks for the great price and quick service. Jk38m@aol.com

From Massachusetts: I have Great news ... I recieved the package , thank you for your support! Great doing business with you , I'll keep HRM in mind for future purchases regarding heart monitors ..have a great day. Thanks Again, Giancarlo,marsicovetere@msn.com

From VA, Thanks for all of your quick responses to my questions. The D9 arrived while I was on a business trip to New York last week but I managed to do 4 dives with it when I got back this weekend. It's a fantastic piece of gear. If you have any customers who are looking for feedback on this watch, please feel free to have them email me at treymcm@gmail.com. I will also let them know about the great service I got as well. thanks again, -trey


From France: It's unbelievable, just one week after my order I just received my POLAR s520 this morning. It's really a super HRM. The price is the most competitive I saw on the Net even with the shipping fees. It was really great to deal with you. I will give your address to all my friends. Sincerely, Jean-Louis. jean-louis.filippi@bnpparibas.com

From South Korea, sorry for my late reply. I received the M52 2 days ago. It took 11 days to arrive here. I will recommand your site to my friends interested in heart rate monitor. I think you will contact many koreans want to purchase HRMs. thank you. sincerely, Kim, opbba@kebi.com

From South Africa: Good news - I managed to track the parcel down with SA Post Office, and it's in my grubby paws! Regards, and thanks again for your excellent response. Andre. andrej@docqnet.com


From UK: I recieved the item today (16th December!!). Thanks for your communication, very fast delivery and an excellent quality item (which is a lot cheaper than here in the UK!) - my other half will be very impressed on Christmas day - thanks again. shelley.brook@ntlworld.com

From Sweden: Jessica received the package on time as promised, I got the watch just a few days later. I've been running/cycling/training with it for a week now and it's working perfect! Thanks for the excellent service and quick dispatch!! Next time I'm up to buying a new Polar watch, I know where to turn. Take care, lafin@telia.com, 3/2006

From New Zealand:Hi, I have had my Suunto 9xi watch for some time now and everything is going very well. I am writing to thank you for your very good service and great price - thank you! For your information, I enquired in a local shop a day before making the order with you. They said they would email me information on the Suunto watch. The watch from you arrived a day before the email from my local store, I think this speaks volumes for your service. Regards, Malcolm, mas.spark@xtra.co.nz, 7/2006

From Sweden: Hi! I just wanted to say how great everything worked out ordering and paying through your website! We placed the order (for 2 pcs Polar S625X) on a friday at 11AM (Swedish time) and I picked it up on the following thursday. This includes the time it took through costums and an extra day for the swedish postal service to notify me that I could pick the package up. All in all a great bargain and excellent service!!! We love our new Polar S625X watches!!!!!!! We'll recommend you to everyone we know! Sicerely, Sebastian, zebban@gmail.com, 7/2006

From South Korea: Hi, I received my items the day before yesterday. I'm so happy...... Thanks for good deal. I'll contact you when I need another item. swordboy@naver.com, 9/2006


From Sweden, I just recieved my HRM today, thank you very much! I recommended your site to a couple of frineds of mine which will probably buy some HRMs. One guy even said "Its so cheep that I can buy two!!" Thanks again, and have a nice weekend! Best regards Daniel, daniel@angefors.com

From Switzerland, The package arrived with me to 23.10.03. Best thanks for the prompt supply, everything in order . Regards, Marcel, marcel.gisler@power.alstom.com


From New Zealand, Hi, I received my HRM on Wednesday and am very pleased with it. Thanks for the excellent and speedy service. I'll recommend your store to any friends looking for an HRM. Thanks again, Mike, mbremner@negociants.com


From Australia: To Whom it may Concern, I received yesterday, the 23rd September, in beatiful downtown Melbourne, Australia your parcel with my Polar S625X in it. I placed the order with you on the 18th and so it took only 5 days to get here! Now, this is service with a capital C and in my opinion you are giving a new meaning to the phrase "being user-friendly", in particular with that parcel tracking ability. Needless to say that with this kind of service it would be nay impossible not to want to talk about it with others. Thank you very much for a job well done. Max, max.oostwoud@worldvision.com.au

From Australia: I live all the way in Australia & I was glad to have received my heart rate monitor within days. THANKYOU! How can I write some positive feedback t put on your website? bfong80@ecluboz.com

From Australia: YOU ARE A LIVING LEGEND!! Just to let you know that the two 720i's and accessories arrived today in Sydney perfect condition. I didn't think it would be possible for something to ship from the USA to Australia so fast but you have certainly proved otherwise! Adam and I are both really pleased with how quickly our order got here and how courteous and helpful you were throughout the whole transaction. I know I asked a LOT of questions and we wrote back and forth many times, so the most sincere thanks for all you have done to help. I will recommend your web site to all my cycling and triathlete mates. You should hear from both Michael and Steve shortly. phillip.dundas@anz.ccamatil.com

From Spain: I have received the order today in Barcelona. Thank you for your interest in the shipping I will recomend your web site to my friends. l.martinez@fm-sa.com

From Italy: Dear Sirs, I've received today the cardio Polar. Thank you for your collaboration and good comunication. Best regards from Italy, Enrico, e.clavari@tiscali.it


From New Zealand: To whom it may concern, I am writing a quick note to say how impressed I am with the product I bought and service recieved. I am from New Zealand and have bought a few sports products off the web in the past. Firstly, when I asked a question regarding the HRM, the email responce was swift and I recieved it the same day I sent it, which is not normal given the time differences. Secondly, following purchase, I was very impressed with the speed in which I recieved confirmation of order, and confirmation of shipping (the email below) Thirdly, I recieved the goods in 6 days (4 working days) of purchase- which is a record for non priority US-NZ shipments for myself. Finally, the price was very competitive. It cost me under $170NZ all inc. Normal retail in NZ is about $250 for a single unit. In past web purchases, the total cost has sometimes only been marginally better than what I can get the product for from the importers (mates), in this case, a lot better I have dealt with other web sites in the past, and from my perspective above all else the above four points are the most important features with buying products from the web. Possibly the best compliment I can give you is to recommend you to friends that are looking at HRM's. Thanks Stefan, Stefan.Crengle@fcf.co.nz


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